Billed twice for crossing the Port Mann
Printed From: West Coast Fieros
Category: Off Topic
Forum Name: Got something you want to talk about.
Forum Description: General Stuff that is not Fiero related. Life, computers, Just Stuff
URL: http://www.westcoastfieros.com/forum/forum_posts.asp?TID=3598
Printed Date: 25 April 2024 at 5:37am
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Topic: Billed twice for crossing the Port Mann
Posted By: beken
Subject: Billed twice for crossing the Port Mann
Date Posted: 21 February 2015 at 5:39pm
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I was surprised to find an invoice from Treo the other day for
crossing the Port Mann bridge back in November. All three of my cars are registered with Pay By Phone. As soon as I cross one of the toll bridges, a text message is sent to my cell phone that I have crossed the bridge and the toll is automatically on my credit card. So when I received an invoice from Treo, I went to my credit card bills and noted I had already paid for the two crossings (return trip) on the day of the crossings the invoice was for. So don't throw away your paid receipts so fast. I called Treo and it took 40 minutes to get through to somebody. This is over $6 so probably Treo was hoping I would just pay the thing and forget about it. But they have set up a new account for me automatically for something I did not register for. After "arguing" with the rep that I was double billed he finally asked for my license plate number. He found my license plate registered with Pay by Phone and an account set up by their automated system. He also found an unapplied payment to the pay by phone account. So I paid the toll but they didn't bother to apply the payment, even though they had my money. The rep resolved it. A breakdown in business process like that is not an honest mistake. Something had to have gone wrong for something like that to happen. Not applying a payment from your customer is a business no no. Then double billing is poor business practice altogether. I don't believe for a minute that my situation is unique. In this day and age of computing, there are probably hundreds of people this happened to. If this happened to you, you have to call Treo to resolve it. If you don't pay your bill, it affects your driving record in that ICBC will not insure you. Of course, you might just pay the bill over $3 or $6. Rant over. -------------  Beken (aka Ken) - bekentech@westcoastfieros.com Original and still the owner of an 85SE 2M6 4spd |
Replies:
Posted By: ARTIC-1
Date Posted: 21 February 2015 at 8:09pm
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HO! Iam so on your side Ken,they are crooks stealing money.A grade 5 student could do some basic math an see that they are making a pile of Doe$ So lets do a little Math------Every one Min an Average of 350 to 500 cars pass through that toll---X-- $7 a car ---=$3,500 per min ---X---60---=---210,000 per HR--X--24--=$5,040,000 every day. the numbers are off the Flippin scale!! The amount of cars may vary at peak times but its not hard to see we are getting ripped off for a bridge we have paid for.IRs on your plate an its just a bright light on the cam,found a use for that box of old TV remotes i had.Do not like paying that toll. Joe ------------- SNOW MAN 87-GT/AUTO-2.8_ WHITE 88-TTop/ Duke-2.5. RED |